Why Am I Not Receiving Calls for Jobs

Job visibility depends on multiple district-controlled factors. The Absence Management system is designed to reflect these district preferences and to help substitutes proactively search for jobs on the website or over the phone (by calling into the 800 number).

You can always check for jobs on the website or by calling into (800) 942-3767 (for US substitutes) or (877) 264-6562 (for Canadian substitutes).

Receiving Phone Calls

The system calls substitutes as a last resort to fill a job. These phone calls typically start two evenings prior to the start of a job, and the call offerings will only be sent if you can see the absence as an available job on the website. 

Troubleshooting a Lack of Calls

Lack of calls can occur for a few different reasons, but fortunately, you can check a few settings to ensure you maximize your opportunities to receive these calls.

 District Availability

As a general rule, keep in mind that a lack of calls may result from an overall lack of available jobs in the district. Even with your settings optimized, the number of available jobs can affect your call frequency.

 Manage Call Times

Your call time availability can potentially limit how often the system contacts you. We recommend you review your call time settings by accessing "Preferences" and selecting the Call Times option.

As depicted in the previous image, this substitute has their phone calling turned off. This is indicated by the "Accept phone calls for available jobs?" radio button selection of "No" and "No Calls" displayed in the "My Preferences" cells.

If you select the "Yes" radio button, corresponding to the “Accept phone calls for available jobs?” field, then, as depicted in the following image, their calling would be turned back on. This is indicated by "District Call Times" displayed in the "My Preferences" cells.

 Review School Settings

You can also reference your "Schools" section (found within "Preferences") to ensure your setup allows you to see jobs for multiple locations. 

As you view these options, ensure the "Show me assignments at the schools selected below" radio button is selected and that the applicable locations are selected. 

You will only receive job opportunities at locations that are selected in this list.

As depicted in the following image, the "Show me assignments" option has been selected and every school is now marked as a Preferred School for the substitute. This means the sub can "see" jobs in every school throughout the district.

 Additional Help

If you still do not receive calls, we recommend you contact your District Administrator to determine whether any jobs have been made available. If overarching problems with district visibility have occurred, your District Admin can communicate with Frontline Support to adjust district settings, as needed.

You can contact your District Administrator by selecting the "?" icon in the top right corner of your application. From here, you will find your organization's call options.