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How Email Notifications Work

Understanding When Users Receive Email Notifications

This article outlines when users will or will not receive email notifications based on their role and system settings.

To receive an email, the user must have a valid email address in the system.

Email Notifications to Substitutes
Event Notes
Absence created Sub is on the employee’s Favorite Five, is qualified, and is available. Past absences excluded.
Absence ends Only if “Send Email to Remind Substitute to Leave Feedback” is enabled under Absence/Vacancy Feedback.
Absence deleted  
Absence deleted because of Closed Day Email says “Job cancelled” and does not mention a Closed Day. Past absences excluded.
Assigned to absence Includes past absences and absences for inactive employees.
Date modified Past absences excluded.
Substitute Report Times modified Past absences excluded.
Absence Type modified Past absences excluded.
Absence Times modified Past absences excluded.
Removed from absence Only if “Notify the substitute that they are being removed” is selected. Includes past absences.
Removed from absence because of In-Service Day Email says “Job cancelled” and does not mention an In-Service Day. Past absences excluded.
Absence reconciled  
No Notifications to Substitutes
Event Notes
Removed from absence via deactivation prompt No email sent.
Substitute Performance Feedback left No email sent.