Absence Management on the Phone
You can use Absence Management on the web and by phone to find and accept jobs, manage your info, change your PIN, and more.
When You Call Absence Management
Dial 1-800-942-3767. Enter your ID, then your PIN (each followed by #). View your Phone Login ID and PIN in Preferences → Phone Credentials.
| Find available jobs | Press |
|---|---|
| Accept the job | 1 |
| Hear the details again | 2 |
| Reject the job | 3 |
| Listen to the next job | 4 |
| Replay the skipped job | 5 |
| Return to the main menu | 6 |
| Review or cancel upcoming jobs | Press |
|---|---|
| Hear the details again | 2 |
| Review assignments in the next 7 days | 3 |
| Listen to the next job | 4 |
| Return to the main menu | 6 |
| Review or cancel a specific job | Press |
|---|---|
| Enter the confirmation number, then # | — |
| Cancel the job | 3 |
| Listen to the next job | 4 |
| Review or change your personal information | Press |
|---|---|
| Change your name recording | 1 |
| Change your PIN | 2 |
| Change your phone number | 3 |
| Return to the main menu | * |
When Absence Management Calls You
If a job is still open two days before it starts, the system begins calling substitutes. It calls about one job at a time. You can always call in to hear the full list.
When you answer, say “Hello” clearly so the system plays the options.
| Listen to available jobs | Press |
|---|---|
| Enter your PIN, then # | — |
If you choose to listen, you’ll hear the job details and can accept or reject.
| Additional call options | Press |
|---|---|
| Stop calls for the rest of today | 2 |
| Indicate the sub is not available | 3 |
| Stop calls permanently | 9 |
Tip: Keep your contact info and call times up to date in Preferences so you don’t miss offers.